Establishes, develops and maintains business relationships with prospective customers and to generate new enrollment for the organization’s products/services
Use computerized system to provide information and answer health related questions as prompted by incoming calls.
Also asks probing questions for more data as necessary
Process customer calls consistent with program specified strategies and customer satisfaction measurements to ilude but not limited to proper answering procedure, e.g. opening and closing remarks
Follow and adhere to prescribed training methods
Serve as first level contact for customer inquiries.
May respond to customer complaints by referring them to immediate superior.
Maintain acceptable levels of performance including but not limited to attendance, adherence, customer courtesy, and all other productivity and efficiency targets and objectives
Learn new methods and services as the job requires
Identify inaccuracies in databases and report problems for correction
Other related duties assigned
Candidate must possess at least a Bachelor's/College Degree , Professional License (Passed Board/Bar/Professional License Exam), any field.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
We also accept WALK-IN applicants. Please indicate JOBSTREET as the source for the vacancy and Job opening.
Recruitment hours: 11am-5pm.
11/F Hanston Square Building, San Miguel Avenue, Ortigas Center, Pasig City.
2/F Science Hub Tower 4, Mckinley Hill, Taguig.
Just bring a copy of your Resume and a Valid ID.
For interested applicants, please contact 09088191846 and kinly look for Chris.
Minimum Education Level:
Bachelor's Degree/Post Graduate Diploma/Professional Degree
Minimum Years of Experience:
2/F Science Hub Tower 4, Campus Ave., Mckinley Hill, Fort Bonifacio Taguig City, Taguig, NCR, Philippines
COGNIZANT TECHNOLOGY SOLUTIONS
Cognizant is a leading provider of consulting, information technology and business process services. Our passion is helping clients worldwide build stronger businesses and maximize their competitive performance through innovative technologies and processes. Over 255,800 associates—connected by our global delivery network—are committed to using their strategic insight, technology expertise and deep industry and business process experience to help clients harness the forces shaping the future of work.
As one of the fastest growing companies in Philippines, our clients continually benefit from our award-winning client-first culture. We deliver a distinctly superior experience to our clients in Philippines by nurturing strong relationships, continuing our investments in industry-leading processes and building strong local teams and capabilities.
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